SmoothPay comes with our branded TeamViewer quick support tool pre-installed (TeamViewerQS.exe) and you can run it directly from the SmoothPay install folder or by clicking the red RA tool in the SmoothPay toolbar.
- If your browser prompts you to Save or Run, choose Run (if you only get the option to Save, then do so, then run the saved file)
- If your security software prompts you to Allow or Run then respond appropriately (if you prevent the tool from running we will not be able to provide assistance)
Once the SmoothPay-branded TeamViewer support tool starts it will display a 9-digit ID number - please give the number to the SmoothPay HelpDesk operator
Notes about potential issues:
- if the TeamViewer tool does not start then your local machine policy/AV/security system may be preventing it from running (you will need IT support to resolve this issue).
- if the TeamViewer support tool does not show the SmoothPay branding then you have a copy of TeamViewer already installed and running on your computer. If you get a password displayed then the HelpDesk *may* be able to use the TeamViewer tool for support, otherwise you should exit the running TeamViewer and try again (you may require IT suppoort to help you resolve this issue)